I recently booked a flight to Bariloche From Buenos Aires and the Jetsmart website didn’t let me book any flights leaving from the airport within the city limits, which is literally 20 minutes from my apartment, and instead it booked the flight leaving from Ezeiza roughly 2 hours away. I called customer support and they changed my flight to leave from the airport close by. I was charged $40 dollars, but whatever, I let it slide.
A day before my flight, Jetsmart decided to change my itinerary back to the old one and I Immediately called customer service to see what happened. After being on hold for 4 hours, I finally spoke to a representative and we got the issue sorted. No one could explain what happened and it was such an unnecessary stress to have right before traveling. Next time I’ll use flybondy or Aerolineas Argentinas.
