JetBlue Airways review by Joanna 2016-04-19

I stopped traveling with JetBlue about 8 years ago because the service had gotten so bad. I decided recently to try again, thinking that I would see some improvements but I was definitely wrong. As I sat in the terminal at the gate waiting for my flight that was delayed for more than 3 hours, it dawned on me that this is the same reason why I quit flying with JetBlue years ago. The level of service that the passengers are given in these types of situations is not the level that I’m used to getting when flying with other airlines. The customer service is really lacking at JetBlue. Passengers should be notified when the flight is going to be delayed and kept informed about the status of delayed flight. In addition, passengers should be offered some type of compensation at the time of the incident. Although I received a $100 credit towards future flights, which I’m not sure if I will be using, the run-around that I had to endure to get it, specifically in dealing with your agent Deana, further solidifies my point. Had it not been for the help from the other agent (Brandi) when I called back, I probably wouldn’t have gotten a credit. I have so much more to say about this trip,