Frontier Airlines review by Jocelyn 2016-03-29

Travelers beware! You often get what you pay for!! Although we were pleased with the price of the flight, when we saw how horrendous the customer service was, it explained a whole lot!! This company does not care about the customer at all! Once they have your money, they could care less what you think of them. My mother was traveling on March 18th, 2016. It was her first time traveling with this airline. She was coming to New York as we had a terminally ill relative to care for. Although she arrived 90 minutes prior, she was told she could not get on the flight. The staff at the ticket counter worked at a snail’s pace and had no sense of urgency. My mother and four other passengers were told they could not board the plane, even though they were stuck on a lengthy line, waiting to be checked in. The supervisor was nasty and unapologetic. I spoke to her and she stated that the best she could do was put my mother on a flight on March 21st. My mother was forced to commute to a different airport to get on a different airline (and Frontier stated that they could not assist with making arrangements). WE WILL NEVER MAKE THE MISTAKE OF BOOKING WITH FRONTIER AGAIN!!