Before flying the brandnew A350 from PVG to HEL I was quite excited, having flown it now I would suggest the Dreamliner is still ahead. The actual Finnair experience was good average: check in staff at PVG were from China Eastern, so they couldn’t care less (made the same experience with another airline) – I still don’t understand why air carriers care so little about this, outsourcing that important part of the journey… Seats were ok, although when the passengers in front of you recline their seats, the entertainment screen gets into a funny position to watch and is unfortunately not adjustable. However, the new Finnair infotainment system is awesome and I loved the live camera views during the flight. Food was average and so were the FAs, unfortunately. Compared to other carriers, such as Qatar, VA Australia, Service could be improved.
The connecting flight from HEL to HAM though was a shocker, lucky this old E190 took off, very classic cabin design, no food, no entrainment- not much for a 2h+ flight and a full service carrier.
Overall a solid flight experience with no surprises- good and bad.
EDITORS COMMENT: Thanks for your balanced review and feedback of the A350.
