We missed our flight from LAX because of a car problem during the way to the airport. I called the customer service two hours before the scheduled departure and they were unable to rebook the flight to another day during a one hour call. They promised to change the ticket for the next day but later they told me that next day is not available just one week later. Finally they told me they are unable to do the change and they told me in a second call that they cannot do the change because their booking system is not open at the time. They suggested that I should call three hours later which I did but than they told me that it’s too late to change the flight and I lost my ticket.
Home Finnair review by Gergely
