Emirates
reviews

For the price of 150€ for 3h fleight one may expect at least fine seats and leg space. Cattle interior. The plane departured late

Good low cost airline. Good seats, friendly staff, good on time performance. Good value for money.

My suitcase was damaged (broken, jammed zipper, torn fabric) and could not be secured. Despite clear evidence, the airline claimed it was “functional” and refused even repair costs. No real follow-up or solution was provided.

Every time I fly this airline, I’m reminded of how absolutely terrible it is. There’s zero adherence to any rules around boarding zone, you always get to your plane by overpacked buses, the flight attendants hate their lives and show it, and the seating is tight and uncomfortable. Unfortunately this is the only airline that provides one of the few direct routes to Porto from Paris, but I’d rather stopover for hours than ever take this sorry excuse for an airline again. I hope it goes under soon.

I didn’t enjoy flying this airline. Firstly, the departure times for most destinations are either very early in the morning or very late in the evening. You need to pay for all of the food, however it’s pretty good. For inflight entertainment, there is a magazine but that’s it. The seats aren’t that comfortable. My biggest concern is the price. It’s absolutely unacceptable for a low cost airline: you could fly middle eastern airlines for Transavia prices

Worst company ever, don't fly on it ever, and if you unfortunately have to don't ever use suitcases only small bags that you can carry. Worst customer service ever, incompetence at its best, I don't advise it to anyone not even to my worst enemy. TRASH is too good to define this company/service.

Good for the price

This is the third time flew Transavia with Covid circumstances since October 2020. Twice (round trip Paris- Crete) and recently from Paris to Tivat (Montenegro). Each time, despite making repeated announcements in various languages about how mask wearing is mandatory, the stewards/esses walk by passengers with their masks around their necks or their noses out and don't say a word. If I was permitted to attached photos to this review you would see the two men across from me at the start of the flight and at the end.... You would see one with his mask around his neck and the other with his large nose protruding -- no change over a 2.5 hour journey. These photos were the ones I managed to take discretely --- there were so many other passengers not wearing their masks properly. If only the Transavia would pay just as much attention to this as to the seatbelt safety.

I was very disappointed with the standard of service from Transavia. The plane’s air conditioning didn’t work properly, it was very warm. The inflight food and drink choice was limited. The price of flights are generally expensive. Some cabin staff could be more friendly. The planes looked old. I will not fly with Transavia again, if I can avoid it. I much prefer Easyjet.

The worst flight experience I have ever had. I will never fly Transavia again. Never. The aircraft was delayed twice. Once outbound on the 14/12/2017 from Dublin to Paris and again on the inbound flight on the 17/12/2017. That would be peculiar but entirely acceptable. But that is just where the nightmares began... I arrived at the outbound gate on time on the 14th but with a large crowd of people in front of me, sitting in the waiting area at the appropriate gate. Then at about 7 minutes before the official closing of the gate the crowd which started to queue, suddenly turned around and started to walk and run up the length of the terminal. They and I included, en masse, moved in a panic about 100 meters to a new gate. No explanations, no announcement. Jaw dropping. I'm sure to other airport users their first thought was bomb scare. Then guess what? The official boarding time came and went. About 15 minutes later and after one of my fellow passengers complained one of the Transavia staff (ticket agents, airport staff?) made a quick and curt announcement that the flight was delayed. This means if you arrived late or after the official boarding time to the original gate you would have thought the flight was gone. There was no intercom flight announcement of a gate change. And as far as I could see no Transavia staff posted throughout the terminal with placards for any late comers...Then a further wait. The flight was one hour late taking off. No formal apology. No explanation why. Bizarre in the extreme. But then on the flight back again, the flight was delayed; out of "the" worst airport on the planet, Paris Orly South. Again no formal explanation and no apology. The queue for the gate (gate 27) at Orly hell hole was merged with 29 with the moving walkway propelling people to skip the queue. Bottomline this flight was about 40 minutes behind time. The staff in Dublin and Orly were rude, curt, unhelpful with one or two of them in Orly just plain nasty. The whole experience was similar to what cattle must sense when they are herded into a pen before being sent to slaughter. It was that intense with zero respect, compassion or consideration. The worst experience I have ever had with an "airline." Never again. Avoid Transavia and Orly South like the plague!!!

I flew Transavia from Paris to Madrid. Once I got to the gate, the desk people told me and other members of my group that they will have to check our carry on bags since there is no room in the cabin for them. We all said okay and they put the luggage tags on them. I ask the desk if its okay that I can bring my handbag onto the plane since I would have my carry on. I was told that is perfectly fine. Fast forward, in line got my ticket check about to walk onto the plane. A man in a green vest(the colours and logan of transavia, he worked for the company, or just that plane/airport) He than began to ask me repeatedly to put my handbag into my carry on. I told him that the desk people were putting my carry on onto the hoof( where the big suitcases go) and that I was told that it was okay for my handbag. He then kept telling me I had to put my handbag into my case or pay 30 euros. he started to take my carry on away and I called him to bring it back and not take it from me. He kept saying and I kept explaining until his supervisor came and told him I could bring my handbag . This happened to all my group members. Please teach customer service class to your employees please.

In flight ok (apart from a technical issue on the plane that delayed the flight). Check in not an option from Helsinki. This resulted in long lines in the check in desk at the airport. Staff behind the desks rude, not helpful and extremely fiddly. Saw many customers being completely frustrated. Even my 8 years old sister thought the lady checking me in was rude. Will not fly again if avoidable.

Flying out of Santorini is like flying out of the pits of hell. Now add transvania to the equation; my god! I cannot compile the right terms to define my miserable experience. I came in contact with a woman that has the brain of a 5 year old. I'm completely shocked that transvania airlines would hire someone so incompetent and uneducated as that human being. After my encounter, my blood pressure was incredibly high. I would never spend a dime on this ever again. The good part about this story; we got 2 15 euro vouchers!!! Here's the catch, they could only be used out of the airport on restaurants that were located across the street. How pointless once again!

Well, booking a low cost flight indicates that the service level is at a certain standard. Fair enough. But please consider your level of communication. No departure terminal indication on the tickets and no instructions that "free personal entertainment" as advertised on the web page means that you from home must download films on your own device and that there is no plug for charge in the plane. Who would ever have thought of checking that?? So 7.5 hours without any entertainment. Why not be more specific? I guess that could have saved you some angry customers.

Worst customer service ever!!! Check out their hand laguage policy - they will do everything they can to charge you extra. Never flying with transavia again!!!

I travel with Transavia at least 3 times per year for personal reasons. In the main I have pleasant experiences with the airline. Service staff is efficient and helpful. If I am able to book seats with extra legroom (most times) I travel comfortably. I rate my experience with Transavia as good to very good.

Worst airline and flight experience I've ever had and I've travelled A LOT. Long story short, we were due to fly from London to Paris and our flight was cancelled. After 2 hours sat in the plane on the tarmac we were told there was "technical issues" with the engine oil. No more explanation given and no food/water provided. We then almost took off until an alarm went off due to the engine issues. At this point (3 hours later, almost midnight now) everyone felt unsafe and just wanted to be let off the plane. Just don't do it. Pay more for a better (budget) airline where at worst your flight may also be cancelled but at least you will feel safe.

I had booked a flight with Transavia from Malaga to Paris, but when the schedule changed, I mistakenly accepted the changes. after two months i realized the mistake and contacted their customer service by phone. I can only express my highest gratitude to Miriam at Transavia for such a superb customer service. She was tremendously helpful and friendly and resolved my problem with patience and diligence and managed to get me a full refund!. Thank You for a job well done!

I arrived at Amsterdam airport a bit late but luckily they helped me to check in. At the gate I was told that my bag didn't fit in the cabin because it was to big to fit under the seat and the compartments above the seats were already filled with bags from other passengers. I was the last missing passenger and I understand that a 737 passenger jet doesn't have space for all those big bags in the cabin. They offerd to check in my bag for free at the gate and I could remove any important items out of the bag into the cabin. Although it's a budget brand of KLM and AirFrance don't expect that you can use your member card at Transavia for fast check-in or extra services. They have there own policy, you can use you member card to collect air miles though! The flight was good and smooth, the aircraft seemed to be a brand new one so that might helped. The crew did there job, friendly Dutch or English speaking crew with humor. Because it's a low cost airline beverages aren't included but drinks and snacks are reasonably priced. I felt welcome, save and comfortable onboard there aircraft during my flight to Dubai.

Transavia, is hands-down THEE worst airline I have ever flown (and I've flown in Cambodia)! BEWARE! The people at the check-in aren't even aware that they work for a subsidiary of AirFrance/KLM. I presented my AF frequent flyer card, and the woman says "Sorry, this is Transavia, not AirFrance". And they absolutely DO NOT have enough space for every passenger to bring one VERY legal-sized carry on. Mine was a $300 Samsonite that is a regulatory bag for carry-on; which is WHY I bought it from a Samsonite dealer!!! It weighed 6 kilos total, and I had to check it! So they randomly walk through the waiting gate and say "OH, OH, OH, you have to check that BIG bag! BUT hey it's for free, so aren't you lucky!" So, flyers beware... my advice, hide your bag when you're at the gate under the chairs, or they will force you to check it. I think they have a quota, "check 25% of the passengers' carry-ons... because we really do NOT have room for one carry-on per person". Crappiest airline ever! Total liars. Seriously?? How can the employees not even be aware that they work for KLM/AirFrance???

The flight tickets don't say what terminal they flight from, the web check in only works when you buy the tickets from them, any other agency gets a "service not working" status, so good luck if you end in Orly Ouest at 5.00 am trying to arrive to Orly Sud, Taxies will not bother to take you to Orly Sud as it is just too close (but no way to arrive walking, just by car), and Navette services will not start until 6:00 am, I arrived 3 minutes later after they closed the lists, and refused to give any kind of help. I did lost my plane, but they lost a customer, I travel from France 2 times every month, from now on, Transavia, like Ryanair is on my "NEVER MORE" list.

Very good low cost company. My experience is about the french transavia from Paris Orly, Not the dutch one from Amsterdam. departure on schedule, very pleasant crew. And very low prices.

Transavia is a terrible airline. My 24-year-old niece bought a ticket with them to travel from Athens to Amsterdam. Unfortunately, a few days before her trip, her father suddenly passed away. Naturally, she cancelled her trip. But Transavia refused to refund anything, even though they resold her seat (the flight was overbooked). I understand that the ticket was non-refundable, but they could have made an exception for such an extraordinary circumstance. Moreover, when I contacted them about this issue, the person I interacted with, Mister Mets in Customer Care, was borderline rude and told me that Transavia is not like Delta or KLM (I'm a Delta SkyMiles Diamond Elite), and that my niece should not expect from Transavia the kind of personalized service and exceptions one might expect from Delta and KLM. Seriously? I recommend everyone stay away from Transavia. I mean, if they don't respect death, what will they do in less serious circumstances?

me my wife and a friendly couple was travelling from thessaloniki to Amsterdam and back with transavia.We departure from Greece at 01/05/2014 14:10 local time.We checked in the previews day from transavia site.When we arrived at airport the transavia employees checked if our baggage met the trasvavia handbag specks(the baggage was bought the previews day of our departure from thessaloniki according to transavia site specks 55x35x25x,<10kg) and they passed them as hand baggage.After that we board on plane to Amsterdam and we arrived with no problem.We supposed to return at 06/05/2014 9:40 Amsterdams local time.We again checked-in on line using the transavia site the day before we departure from Amsterdam.Next morning we started our return to Greece and we arrived at airport 30 minutes before our departure time because of a delay to our train from Amsterdam central to Schiphol airport(the train stopped in the middle to Schiphol airport and waited 15 minutes for a cargo train to pass)when we arrived at the airport we went to transavia check-in desk for directions and help with our flight.At the trasnavia desk the behaviour of employees was anuxeptable.first they told as that our hand baggage that met the transavia specks in Greece was to big for the plane and not only that because we where 30 and not 40 minutes before departure time the baggage gate was closed and they refused us boarding to our plane and left us in Amsterdam schiphol airport with no help at all.And after that they forced us with their behaviour to buy new tickets from transavia for an other city of my country (Athens) because we had to return to our home immediately and we travelled for 24 hours using any transportation available to reach our home.Transavia is the worst airline i ever travelled and would not suggest them to anyone.This airline will do anything to rip you off finding any small detail that could make you pay extra money.They will not have any problem living alone to a foreign country if you don't have extra to pay.

Transavia was a budget airline I travelled on from Amsterdam to Innsbruck. The staff were really friendly and the room in the cabin was a lot better than I had expected for a budget airline. The seats had good leg room for a short flight, however were a little upright