Scheduled itinerary would’ve had us fly from Quito to Panama City, then from Panama City to Lima, then from Lima back to Panama City, then Panama City to Atlanta. We spoke with a Copa Airlines desk agent about the possibility of staying in Panama. She ASSURED US that we could stay the night in Panama City and board our flight from Panama City to Atlanta in the morning. We did so but were shocked to find that because we didn’t board the flight from Lima to Panama City our tickets from Panama City to Atlanta had been cancelled. We had been given assurances by Copa representatives in the Quito airport the previous day that this would not happen. We were forced to pay a $535 penalty fee to re-instate our cancelled tickets to Atlanta.
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