I flew on Breeze Airways on July 4, 2023 from BDL to LAX with a stop in Jacksonville (I did not have to get off the plane). When I arrived in LAX one of my suitcases was missing. It had been mislabeled by the airlines and taken off the flight in Jacksonville. I was told it would be sent on the next available flight, which would have been July 6th. It is now July 17th and still no bag. I have left over 40 messages via text, Messenger and email with no response. I have no idea where my bag is, if I will get it and if I will be compensated for it if they completely lost it. I can’t get a hold of anyone. This is the worst customer service I have ever seen in an airlines. They have completely ghosted me on all three platforms of communication. There is no direct phone number so I am absolutely helpless. I filed a complaint with the Better Business Bureau and Department of Transportation.
Home Breeze Airways review by Donna
