Qatar Airways Business Class and Catering Win Airline Ratings 2020 Awards

by Christine Forbes Smith
November 25, 2019
Qatar airways
Photo: Qatar

Great food, wines, product, and service have once again proved the magic combination that delivered dual awards to Qatar Airways business class and catering in the 2020 Airline Excellence Awards.

What Makes Qatar Airways Business Class Shine

Qatar Airways business class “Q Suite” is simply stunning: a spacious, private, well-designed business class showcase that is packed with features designed to make travel more productive and comfortable.

It is a whole suite featuring a sliding privacy door and enough room to sprawl out comfortably, feet on the ottoman, without having to worry about swapping things around to make space.

The suite is dominated by a giant, 21.5-inch high definition touch screen that is both crisp and responsive.

A generous secure storage compartment underneath the big padded armrest next to the seat holds the headphones and water and features a small bridge to keep smaller items such as glasses.

READ: Qatar Airways Latest Superjet Revealed


A full countertop is big enough to cope with magazines, menu, spare pillows, and other bits and pieces. Underneath is a lit shelf for parking laptops and tablets.

Variable seat controls allow you to recline or move the seat forward and backwards and adjust lumbar support. There are four presets: lie flat, fully upright, take-off, and recline.

Options for charging devices include an illuminated USB port and a powerpoint. A second USB port and an HDMI connection are around the corner.

READ: Qatar Airways’ Qsuite a Revolution in Comfort

The airline has an on-demand system for ordering, but Qatar’s attentive and personable cabin crew regularly ask if anything is needed.

“Qsuite is a first-class experience in business class,’’ editor-in-chief Geoffrey Thomas said. “It leaves nothing to chance, and our judges rated it as one of the best overall business-class products they had seen.

“It sets a standard to which some airlines can only aspire.’’

Top Airline Catering for 2020 Also Goes to Qatar Airways Flights

While not all Qatar Airlines business class sections feature Qsuites, they do all boast the top-end food, presentation, and service that helped Qatar clinch the best catering award.

Getting fed is merely a question of selecting what you want from the a la carte menu and ordering it when you want.

Business Class

That can include dishes such as dill marinated prawns with smoked salmon; Arabic spiced chicken with cinnamon-spiced sauce, rice with minced lamb and golden roasted onions or Emmental cheese omelette with chicken patty Lyonnaise potatoes, roasted tomato, and chestnut mushrooms.

The catering in Qatar premium classes is easily restaurant standard, and this helps set a higher bar for the service and food in economy,’’ Mr Thomas said. “Judges were once again impressed with the taste, freshness, and presentation of the food.’’

READ: Qatar Airways’ Inflight Dining Experience Soars

The Airline Excellence Awards, judged by seven editors with over 200 years of industry experience, combines important safety and government audits, with 12 key criteria that include: fleet age, passenger reviews, profitability, investment rating, product offerings, and staff relations.

Only airlines with a seven-star safety rating qualify for the award.