Etihad Airways launches COVID-19 attire with style

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June 01, 2020
passengers

Etihad Airways has launched COVID-19 attire with style as it expands into a more comprehensive health and hygiene programme and customer guide.

The airline says this builds on the stringent measures already put in place by the airline to deal with COVID-19.

The programme will be championed by the introduction of specially trained Wellness Ambassadors, a first in the industry, who will provide essential travel health information and care so guests can fly with greater peace of mind.

Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of the customer journey.

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This includes culinary hygiene at the airline’s catering facilities* and food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, inflight experience and product, crew interaction, arrival, and ground transportation. Comprehensive information on these travel health and hygiene measures is available at www.etihad.com/wellness.

Etihad says that for those needing more specific and personalised information, skilled Wellness Ambassadors can be contacted directly 24/7 by emailing [email protected].

This dedicated multi-lingual team will offer reassurance to customers by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout their journey. Etihad will expand the service to include a web-chat option. All Wellness Ambassadors will undergo special training at the airline’s training facilities in Abu Dhabi, and online.

Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said: “Providing for our guests, and their wellbeing, is one of Etihad’s core values, and we have a responsibility to protect them, to keep them fully informed, and to provide even greater levels of genuine warmth and personal care. We must guarantee they can travel assured in the knowledge that we have every aspect of their journey with us covered, while still providing a top-quality travel experience. The Wellness Ambassadors will play an important role in delivering this. For us it is not simply about dealing with a new normal – this level of genuine and innovative customer care has always been part of Etihad’s DNA since our inception.”

Once travel restrictions to and from the UAE are lifted, and Etihad resumes an expanded network of international flights, it says it will introduce Wellness Ambassadors on board, complementing the roles performed by other Cabin Crew, and providing an enhanced level of customer care focused on health and wellness inflight.

“The wide-ranging measures we are taking are a strong reflection of those already in place across the emirate of Abu Dhabi. When restrictions are fully lifted and travellers can once again enjoy the best our wonderful home has to offer, they can rest assured their trip will be to one of the cleanest and most well-maintained destinations in the world. This will of course also apply to those transiting onwards through the capital. We are grateful to our partners, including Abu Dhabi Airports, and the Department of Culture and Tourism, for their close cooperation in this far-reaching programme,” said Mr Douglas.

 

1 COMMENT

  1. The International science is proving this is totally unnecessary from a health perspective. Cabin air is totally changed every 5 minutes being drawn from the floor and resupplied from the ceiling. Qantas had NO proven infections from passengers or staff picked up in flight on all of their repatriation flights. This is more about satisfying perception and their nervous Arab passengers. It is a great cost when Etihad is continuing to lose billions