Vietjet Wins Customer Experience Award

Vietjet has reaffirmed its position as Asia’s leading new-age carrier, taking home the title of “Asia’s Leading Airline – Customer Experience 2025” at the prestigious World Travel Awards (WTA) ceremony held in Hong Kong.

This year’s event brought together global leaders and experts from the aviation, tourism, and hospitality industries to celebrate excellence across the travel sector. Regarded as one of the most respected honors in global tourism, the World Travel Awards recognize outstanding achievements based on votes from industry professionals and travelers worldwide.

Graham E. Cooke, Founder of the World Travel Awards, commented:

“Vietjet continues to set the benchmark for customer service in the aviation sector, and I am delighted that both the travel trade and the public have acknowledged this excellence by voting it ‘Asia's Leading Airline – Customer Experience 2025’. The commitment of the entire team at Vietjet serves as an inspiration to us all.”

Nguyen Thanh Son, Managing Director of Vietjet, said the award was a proud moment for the airline:

“We are truly honored to be recognized by the World Travel Awards for the third consecutive year. This accolade is a heartfelt tribute to the hundreds of millions of passengers and the entire Vietjet team who have trusted, supported, and worked tirelessly to deliver exceptional flying experiences. Vietjet will keep expanding its global network to offer modern, comfortable, and inspiring journeys.”

Vietjet continues to enhance the passenger experience through innovation, rolling out a series of new products and digital services including Business Class, the SkyJoy loyalty program, in-flight shopping, and AI-powered assistant Amy. The airline also embraces cultural diversity through themed activities celebrating major festivals such as Chuseok (Korea), Holi and Diwali (India), and the Mid-Autumn Festival across its regional network.

With a rapidly expanding international footprint, Vietjet connects travelers to Vietnam and beyond, operating routes across Australia, India, Japan, South Korea, China, Indonesia, Thailand, and other key markets. The carrier continues to offer competitive fares and year-round promotions to make global travel more accessible.

The airline has earned numerous accolades from respected international organizations including Airline Ratings, and World Business Outlook, as well as awards across major markets such as South Korea and India. Operating a modern fleet across more than 170 domestic and international routes, Vietjet has flown over 250 million passengers to date—continuing to deliver safe, affordable, and inspiring journeys that connect people and cultures worldwide.