TACV Cabo Verde Airlines

I was left in Cabo Verde with no flight to came back!! I have paid the ticket, the flight was cancelled. On the next flight, they closed the check-in because they gave about 150 tickets for a plane with 100 seats. Then, they disappeared. No answer to email and to claim. Nothing. I had to buy a flight with TAP to go back home. I never saw something like that in more than 20 years of travelling all around the world. Now, they delete comments in their facebook page to hide all the rage of the passengers in similar situation, every day! Local people not always write complains here, the real amount of passengers left without a flight is much higher than you might see. Do not fly with TACV for any reason. Don't take the risk! An operator in Malpensa airport (Milan, Italy) told me that is the worst company operating in Milan.

The first leg of the trip saw my son stranded in Cape Verde for over 14 hrs. His plane arrived late and staff left all passengers overnight with no announcements whatsoever. Also there was no entertainment or hot food served on this trans-Atlantic flight from DC! His return was rescheduled 3 times with a two day differential and the last two reschedules happening on the day of the flight. When he finally arrived at the airport he was told that Cabo Verde had changed his flight to another airline which had already departed. They never sent us notification of this change. We had to end up buying another ticket on another airline. The desk agent even went on to say that his original flight was not even one they had. It was a ghost flight. Never Again!

My fiance and I flew with TACV a few weeks ago and it was by far the worst airline we've ever traveled with! We paid over 1k for each ticket and clearly did not get our money's worth. The seats were crammed and uncomfortable and there were no tv screens despite the long flight. The flight attendants were very assertive and rude. We were appalled by the bad customer service provided by this airline staff. I pressed the assistant light and asked one of the male attendants for some water and he rudely told me that I could go get it myself in the back of the aircraft!I was perplexed! Isn't it their responsibility to assist the passengers and ensure their safety and avoid traffic in the isles of the aircraft? Another flight attendant roughly tapped the top of my fiance's seat and rudely gestured for her to push her seat up so the passenger behind her could use his food tray. Not only does that show the hostility of the airline staff, but also proves the lack of room since the food trays cannot be opened when the seat in front of you is reclined. To conclude this review, we would consider taking a boat next time we visit Cape Verde as opposed to flying with TACV airlines.