About LAM

LAM, also known as Linhas Aéreas de Moçambique, is the flag carrier of Mozambique, headquartered in Maputo. It was established in the early 20th century as a part of the colonial aviation infrastructure, but later rebranded and became a separate entity owned by the Mozambican government following the country's independence. Over the years, LAM has significantly contributed to the accessibility and development of Mozambique's transportation infrastructure, connecting remote regions with the major urban centers and promoting economic growth. The airline has experienced various transformations in management and strategy, aimed at maintaining its competitive edge in the African aviation market. Additionally, LAM has been a member of significant airline networks which has further integrated it into the global aviation community, enhancing intercontinental connectivity. The fleet of LAM is diverse, allowing it to operate both domestic and international routes efficiently. The configuration of the fleet has been strategically aligned to meet the varying demands of its route network, encompassing busy international routes as well as shorter domestic flights. Over the years, LAM has focused on modernizing its fleet to enhance fuel efficiency, reduce environmental impact, and improve the overall passenger experience. This modernization includes incorporating advanced navigational and safety features that adhere to international aviation standards. The commitment to fleet improvement also reflects LAM’s dedication to safety and customer satisfaction, two core aspects that have been central to its operational philosophy. LAM provides a range of services designed to enhance the passenger experience. These include various classes of service, which cater to different customer preferences and budgets. Onboard services are tailored to reflect Mozambican hospitality, including offering local cuisine and other cultural elements that introduce passengers to the nation's rich heritage. LAM also extends its services beyond air travel, offering cargo transport and specialized logistic solutions that facilitate trade and cargo movement across the regions it serves. With customer service centers and partnerships with other service providers, LAM strives to ensure a seamless travel experience, emphasizing convenience and efficiency from booking to arrival. The airline’s commitment to customer service and regional connectivity makes it a key player in promoting tourism and economic development in Mozambique.

Latest Passenger Reviews for LAM

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Dec 20, 2018
LAM

We took four flights with this so called airline over the course of 5 days. These amounted to a return from Johannesburg to Maputo and return domestic flights from Maputo to Vilanculos. None of the flights were remotely on time and one, after a delay of some 5 hours was cancelled. For me this was the defining moment of LAM in which their management hadn't a clue what was going on much less the skills to communicate at least the fact of a delay to passengers. At the point of cancellation they seemed to have appointed a 14 year old girl to scribble out a few vouchers and shepherd us onto a bus that took us to a third rate hotel for overnight. We only learned of the pick up time next day from a fellow passenger who was in contact with a friend who worked for the airline. In the event the bus to the airport turned up nearly an hour late and took a circuitous route to the airport due to having to drop off the drivers wife at the bust station. Of course we needn't have worried about being late to the airport as the plane was ...you've guessed it...delayed! LAM is extensively referred to as LATE AND MAYBE and worse still even the staff seem to accept this. On each of our flights, there were tedious problems with the airline's computer system that delayed things at check in and on three of these, our boarding cards were hand written. Quaint it might be but there is no place for such nonsense in modern aviation. I've since heard tales from enough sources to support credibility that senior managers often treat aircraft as their personal planes and have rerouted scheduled flights to get themselves around the country. Frankly this airline is a shambles and if it wasn't heavily subsidised by the Mozambican taxpayers would have gone bust long ago. Yes they are cheap but I for one will never trust them again. You certainly get what you pay for with LAM and sadly often less even than that.

5 / 10

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