About LAM

LAM, also known as Linhas Aéreas de Moçambique, is the flag carrier of Mozambique, headquartered in Maputo. It was established in the early 20th century as a part of the colonial aviation infrastructure, but later rebranded and became a separate entity owned by the Mozambican government following the country's independence. Over the years, LAM has significantly contributed to the accessibility and development of Mozambique's transportation infrastructure, connecting remote regions with the major urban centers and promoting economic growth. The airline has experienced various transformations in management and strategy, aimed at maintaining its competitive edge in the African aviation market. Additionally, LAM has been a member of significant airline networks which has further integrated it into the global aviation community, enhancing intercontinental connectivity. The fleet of LAM is diverse, allowing it to operate both domestic and international routes efficiently. The configuration of the fleet has been strategically aligned to meet the varying demands of its route network, encompassing busy international routes as well as shorter domestic flights. Over the years, LAM has focused on modernizing its fleet to enhance fuel efficiency, reduce environmental impact, and improve the overall passenger experience. This modernization includes incorporating advanced navigational and safety features that adhere to international aviation standards. The commitment to fleet improvement also reflects LAM’s dedication to safety and customer satisfaction, two core aspects that have been central to its operational philosophy. LAM provides a range of services designed to enhance the passenger experience. These include various classes of service, which cater to different customer preferences and budgets. Onboard services are tailored to reflect Mozambican hospitality, including offering local cuisine and other cultural elements that introduce passengers to the nation's rich heritage. LAM also extends its services beyond air travel, offering cargo transport and specialized logistic solutions that facilitate trade and cargo movement across the regions it serves. With customer service centers and partnerships with other service providers, LAM strives to ensure a seamless travel experience, emphasizing convenience and efficiency from booking to arrival. The airline’s commitment to customer service and regional connectivity makes it a key player in promoting tourism and economic development in Mozambique.

Overall Value for Money

2.0

From 7 reviews

Seat and Cabin Space

3.0

From 7 reviews

Customer Service

3.1

From 7 reviews

In Flight Entertainment

1.5

From 2 reviews

Meals and Beverages

2.4

From 7 reviews

Recommend Airline

28.6%

From 7 reviews

Latest Passenger Reviews for LAM

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Hoang Nguyen
Hoang NguyenDec 19, 2025
Zipair

Title: ZipAir “Business” via Travelocity – Misleading Disclosure, Credit Card Dispute Succeeded Body: I want to share a cautionary experience regarding ZipAir “Business” class tickets purchased through an online travel agency (Travelocity). ZipAir operates as a low-cost carrier, and its “Business” product differs significantly from traditional long-haul business class. When booked through Travelocity, several important limitations were not clearly disclosed at the time of purchase, leading to reasonable consumer confusion. Key points travelers should be aware of: ▪ ZipAir “Business” is not a full-service business class product ▪ No blanket, pillow, TV, not even a free bottle of water. ▪ Meals and other services are paid add-ons ▪ Lounge access is not included at NRT ▪ Baggage require additional fees ▪ OTA Travelocity listings do not explain these limitations before purchase After the booking, the gap between expectations and the actual product became clear. Attempts to resolve the issue directly with Travelocity was unsuccessful. A credit card dispute was filed on the basis of misleading or insufficient disclosure, and the card issuer ruled in favor of the customer, issuing a full refund the disputed amount. Takeaway: If you are considering ZipAir “Business” class, do not assume it is comparable to traditional business class. If booking through an OTA, read all disclosures carefully; in this case of Travelocity, it did not specify at all about the missing services. Posting this so others can make an informed decision.

4 / 10

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