
ITA Airways

About ITA Airways
Passenger ratings
Overall Value for Money
2.3
From 3 reviews
Seat and Cabin Space
2.7
From 3 reviews
Customer Service
2.3
From 3 reviews
In Flight Entertainment
3.3
From 3 reviews
Baggage Handling
2.3
From 3 reviews
Check-in Process
1.7
From 3 reviews
Meals and Beverages
3.3
From 3 reviews
Recommend Airline
100.0%
From 1 review
Latest reviews
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I had 6 flights with this airline during my europe tour and all of them were very good, just that in the last one the flight assistant was a bit arrogant, and during the check in didn’t allowed to save our bag things in our luggage and throw our things. but except that it was all very good, many turbulence but landed well
7 / 10

My confirmed reservation was later changed to Not-Nonfirmed. ITA finally offered a useless compensation voucher such that I would have had to fly with ITA four times to get value of voucher.
3 / 10

Due to a weather incident, our ITA flight from Athens to Rome was cancelled, causing us to miss our flight home to the USA. After an unpleasant day and night delay, our flight to USA was downgraded to Economy Plus instead of Business class. It was an unpleasant/uncomfortable flight as plane was dirty and in poor repair. Although glad to finally get home, one of our suitcases was lost which delayed our drive home long enough to put us in very bad traffic. Really frustrated that after 5 months, we do not have a refund for our downgraded flights. Have emailed/phoned a dozen times be told my claim is being expedited, but customer service personnel cannot tell me when, if ever we will get our refund. VERY ABYSMAL customer service!!
5 / 10

