About Avianca Ecuador

Avianca Ecuador, formerly known as AeroGal, is a prominent airline based in Ecuador, primarily operating as a subsidiary of the larger Avianca Holdings group, one of Latin America's leading aviation enterprises. The airline was founded with the motive of improving Ecuador's air connectivity both domestically and internationally. Over the years, Avianca Ecuador has evolved significantly, transitioning from its earlier identity as AeroGal, which focused mainly on connecting the Galápagos Islands with the mainland, to becoming an integral part of international air travel within the entire Avianca network. Avianca Ecuador's fleet includes a modern mix of jet aircraft tailored to meet the demands of both local and regional air travel. The configuration of the fleet allows the airline to efficiently manage its network of routes, offering regular passenger services to major cities across South America and beyond. This strategic fleet composition supports the airline’s commitment to operational efficiency and environmental sustainability, aligning with global aviation trends towards reducing the ecological footprint of air travel. The services provided by Avianca Ecuador extend beyond mere air transportation. The airline offers a customer-centric approach with enhanced in-flight services designed to improve the travel experience. Personalized attention, a range of onboard amenities, and a focus on punctuality define its service ethos. Frequent flyers benefit from Avianca's loyalty programs, which provide access to exclusive benefits and rewards, thus incentivizing customer retention and satisfaction. Furthermore, Avianca Ecuador’s participation in the airline alliance facilitates broad connectivity and streamlined services for international travelers, ensuring a more integrated approach to global air travel.

Overall Value for Money

2.7

From 3 reviews

Seat and Cabin Space

3.7

From 3 reviews

Customer Service

3.3

From 3 reviews

In Flight Entertainment

4.0

From 1 review

Baggage Handling

1.0

From 1 review

Check-in Process

2.0

From 2 reviews

Meals and Beverages

3.0

From 3 reviews

Recommend Airline

33.3%

From 3 reviews

Latest Passenger Reviews for Avianca Ecuador

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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