
Air Astana
About Air Astana
Passenger ratings
Overall Value for Money
2.8
From 10 reviews
Seat and Cabin Space
3.8
From 8 reviews
Customer Service
3.2
From 10 reviews
In Flight Entertainment
3.0
From 8 reviews
Baggage Handling
2.0
From 1 review
Check-in Process
4.0
From 2 reviews
Meals and Beverages
4.3
From 8 reviews
Recommend Airline
44.4%
From 9 reviews
Latest reviews
View all
OMG so amazing. I was NOT expecting this amazing service or food in Kazakhstan. Take their flights! THEY ARE EXCELLENT!
8 / 10

Poor service. Waste of time and money. I booked 2 tickets in February and March. The company canceled the flights and sent emails automatically. No clear information or explanation. I tried many times to contact the call-center of the air company to get more information about the flight and discuss the schedule, but no answer. I sent an email immediately but replied after 2 months without detailed information. I have been waiting for a refund for 3 months. This is my first time to face such as poor service and no respect for customers.
6 / 10

I chose AirAstana to fly to Georgia. Yet when I tried to attain my boarding pass, I was told my Oman e-visa cannot be used as only visa, not e-visa, is acceptable. So the flight service officer took my passport and went through all my visa to see if any visa is acceptable as equivalent to enter Georgia. I have an Israel visa which is valid until 2025 for multiple entries. But this flight service officer is so unprofessional and did not tell me that one could work. I said I used all my visas as I did not know multiple entry Israel visa can still be acceptable to enter Georgia even though it was used once. And the service officer did not tell me that either. It is his job to know this knowledge and he did not. So I have to leave the airport. After I was on taxi on high way, I searched online and found out that multiple visa for Israel still can be used for Georgia entrance. So I exited high way and turn around and it is already passed 3:10. This particular service officer is so unprofessional and ruined my holiday. And his solution is to ask me to buy another ticket on my own!
1 / 10
