Emirates review by Jose Rehbein

6 hour Emirates flight on the 777. Aweful. Uncomfortable. Cramped and Stiff. With persons seat reclined in front , it felt like the seat was in your mouth. Much smaller screen and the ICE system continously crashed, and a very much smaller selection of everything on ICE. What a terrible hard product. Just do better. I would not recommend this at all. Got off the flight with a sore back and feet and if you stretched your feet you kicked the persons feet in front of you. This might be ok for a flight for 1 to 3 hours tops and even then you would be pushing it. And believe it or not, they offer this pearl long haul, yes for 14+ hour flights. Much to my horror and dismay, despite having booked 6 months in advance for a long haul, on the A380, a far superior service and hard product by any metric, Emirates because of a them issue, flagged as an "operational issue", 6 months in advance, has switched us to a 777. Now as I mentioned above their 777 service is atrocious, and unfathomable for a longhaul. But they see this as no worries equal swap for an A380. Given we specifically chose the flight to avoid choosing a flight time and date that offered the 777, to be lumped with it after paying for 5 air faires, is truly gob smacking. Then when we reached out to Emirates and pointed out that we specifically planned selected and payed for 1. the A380 2. the long layover with hotel stay and 3. two rows together with window seats as we have 3 children of course this was all confirmed when they took our money. Now we did this trip 3 years ago and believe it or not sort of the same thing happened with "operational issues" only they still supplied the A380 And hotel stay, with the difference being they gave a longer layover which was fine, however they had mixed us all over the plane sitting our children amongst strangers, with our youngest being 5 at time, dreadful and after hours of complaining and phone calls we at least got the children sitting next to us. OMG. So what does this say about Emirates. 2 times flying with them. Twice bitterly disappointed. 3 years almost between flights. The odds for them are not good. I thoroughly do not recommend them, upon sharing this experience with others, they arrived to one common conclusion, this kind of bafoonery does not happen with Qatar, they all told me to fly Qatar, they stated their 777 hard product is far superior and at least they will not bait and switch like Emirates does, you get what you booked and paid for. In order to fly the A380, remembering we booked and paid for that, and they are signalling "operational issues ( a they problem)", after spending over $12000 on airfaires, Emirates takes away the hotel offer in the over 20 hour layover and wants an additional over $600, easily another $1000 added to the trip because emirates cannot deliver what they sold you with 6 months notice.....absolutely pathetic. In legal terms this is ripping off the consumer or bait and switch, they can cleverly call it whatever makes them feel competent, but it is a RIP OFF. Please do your research, there are so many more options out there and other carriers who accept that if they screw the pooch, they try to equate the value of their product offering by not being morally bankrupt and hiding behind fine print. Service is rated not only when things go well, but more importantly when they go wrong, and Emirates had shown when they stuff up, they hold all the cards and could only care about what suits them, happy to bait and switch a great product for a truly beyond sub par atrocious product, and make you lump it, really, switching an a380 for a 777. And after confirming the A380 and seating arrangements, I have not yet dared to look at how they have reassigned the seats on the 777, I guess i have 6 months to try to deal with that, no doubt In what I now have come to understand to be the Emirates gold crap standard, we will be placed in random seats as is the Emirates we stuffed up and dont care fashion and take 0% responsibilty because we have fine print. Proof of this is that utterly no due dilligence is taken when moving a booking on family who obviously sit their children next to them, on their new flight they nor asked for or were informed of, thats right, it was only when out of some mircale I rechecked our itinerary, did i pick up the change, Emirates had not even informed us of the first "Operational issue change", only to notice they had commited that gross negligance. I will give them this, they do truly deliver utterly crap customer service , that lacks all the service, with an award winning smile and politeness. DO NOT CHOOSE EMIRATES. DO YOUR RESEARCH, DO NOT FLY EMIRATES.