Cathay Pacific review by Trisha Sharma

My husband and I booked a flight from Perth to Kathmandu (departing 28 June, returning 18 July) with a long transit in Hong Kong. While our outbound flight was fine, on return, the Cathay Pacific staff at Kathmandu airport refused to provide our boarding passes, claiming we needed a Hong Kong visa due to an 18-hour transit. The actual issue was only a 5-minute delay that would have made our transit cross into the next day, for which we requested their assistance—but they ignored us completely. This careless and dismissive behavior left us stranded, despite having valid tickets. The airline never asked for a transit visa during booking, which we would have arranged if informed. Because of their negligence, we had to purchase another ticket costing $5,000, causing immense financial and emotional stress. It is shocking that a reputed airline could treat passengers so irresponsibly. Who will take responsibility for this unnecessary loss and hardship?