Delta Air Lines review by Jeffrey Blouin

Where do I begin? Well, let’s revisit the @delta NIGHTMARE folder on my desktop. Said folder contains screenshots of chats with “customer service” as documentation. I will try to condense the back and forth to make this review as pithy as possible. I am not one to leave a negative review, trust. However, this experience has more than warranted subzero commentary. Three weeks ago, I booked an international flight (to London) through Delta. One. Flight. SOMEHOW I was magically booked on THREE different flights, all with different confirmation codes. A few days later, my credit card was billed upwards of $3,600 for two of the flights. (One magically went away.) Many days and many frustrating hours were spent being tossed around between multiple departments and multiple agents as I tried to cancel the wrongly booked flight of the two remaining. AND to receive my refund. While this was going on, flights were cancelled, rebooked, ticket numbers changed. Cue spinning head. I submitted myriad complaints, receiving a very Law & Order sounding case number for each. In addition to compensation for the clown show, I was promised the cases had been aggragated, escalated to “valued customer” status and a response was forthcoming. I am still waiting. What’s the latest you ask? My credit card was INCORRECTLY refunded—BOTH remaining flights gone, vanished. I needed one flight. One. Now, I am left with nothing. (Oh, and my e-credit fell victim as well.) Angry. Perplexed. Fuming. Annoyed. Aggravated. Signed, “Valued Customer” @delta #delta @americanexpress @americanexpressplatinum @uber #noaccountability