Passenger Review

Air Canada review by Jamie 2017-01-19

5 / 10

18 January, 2017 by ar

Economy Class

I flew from YYZ to BHX with a stop over in Frankfurt. The flight coming into YYZ was delayed, the flight was then delayed going to Frankfurt. Anyone with a connection missed their flights. I had to spend 9.5 hours in Frankfurt waiting for the next flight. The food was disgusting tasted like boiled chicken on mushy vegetables. They gave people with food allergies their trays 40 minutes before the rest of the passengers. Those people had to wait 45-60min for a drink. The staff did not handle the passenger inquiries with professionalism. They were rude, showed their frustration to the people asking questions. Coming back same thing BHX to YYZ delays again and people missing their connections, rude staff, disgusting food, unprofessional staff. I will never fly Air Canada again. So Sad that this airline represents our country ...Canadians are polite, we have amazing food, we help others and we respect others. Air Canada should invest in training their people on objection handling, cultural awareness and public speaking. Also find a new caterer the food is horrid!!

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Air Canada

Air Canada

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline