Passenger Review

Qantas review by Mark 2013-06-11

5 / 10

10 June, 2013 by ar

Business Class

My wife and I flew business class from Sydney to Perth return and encountered for the second time, Qantas' new style of food service. Main plate was a selection of a bowl of soup, ham salad, chicken schnitzel toasted sandwich or salmon. I would assume there would be a couple of extra meals catered for but no, they ran out of food - for both of us! In business class we were offered cheese and crakers or a bowl of soup on a 5 hour flight - not good enough Qantas. The hostie actually gave me her meal, which we did not realise until much later. This was after I requested a hot meal, not soup, from economy. Qantas have been flying for a long time so you would think they could get it right. The situation was embarrasing to the Qantas cabin staff and demeaning as paying business class passengers. Everyone else received a meal.

5

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Qantas

Qantas

Overall Value for Money

3

Seat and Cabin Space

5

Customer Service

5

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline