Norwegian review by Kimberly

This is the worst airline our family has had the unfortunate experience with. Our family experienced two of the worst experiences of all airline travel. Our daughter was relocating to Australia from NY and when arriving in NYC waited in a line for close to an hour to be served and then was told she couldn’t board her International flight due to the flight schedule even though the plane was delayed over another hour. She was left abandoned in the airport overnight and forced to book another flight at her own expense. My husband and I were flying from NYC to Copenhagen over the summer and they only allow 40 pounds on international bags where all other airlines allow 70 pounds. Our bag was over 2 pounds the the service representative wouldn’t allow us to remove luggage and wanted to charge $200.00 for the overage. When we refused, she made us stand in the same line again for an hour. When we returned to the front, another attendant charged us $100.00 bag fee and no overage. When we boarded, we were charged for everything unless you paid in advance. This company is the epitome of the worst service.