United Airlines review by Ben 2015-09-15

Flew LONDON to Newark with family. I have two young children 3yrs & 9yrs old. Each flight they booked us sitting in separate seats and thought that this was ok. The UK rep frantically help reseating us so credit to her. On my return flight When I spoke to UA customer service 10hrs before my return flight, I was told the flight is full, nothing they can do, take chances at Airport. UNBELIEVABLE . All the USA reps were rude and dismissive of my problem. It was so stressfull. We had to board the flight and ask passengers to switch it was truly awful experience. The planes were old, poor food, in flight entertainment was broken on outbound flight and scary landings. I will never fly with UA again.