Passenger Review

JetBlue Airways review by Kerry

2 / 10

14 March, 2020 by Kerry Sullivan

Economy Class

Very disappointed in JetBlues customer service. I had recently booked a flight to Ireland through JetBlue with their partner, AerLingus. My 88 year old mother was told not not to travel by her doctor due to Covad-19. JetBlue advertises that they were waiving cancellation fees for flights through April 30th, our flight was April 20th. So I called JetBlue customer service to cancel but after waiting on hold for 53 minutes, the “crew member” told me they couldn’t help me and I needed to call AerLingus. I had been informed by JetBlue’s online support to call and ask for a supervisor who could assist with my request. When I asked the agent to be transferred to a supervisor she told me that I would have to wait another 36 minutes and that the supervisor wouldn’t be able to help me either. After a terse exchange in which I explained that AerLingus wouldn’t deal with me and that it was JetBlues responsibility, I asked for her name and to be transferred to the supervisor. She immediately hung up on me. I have always been a happy TrueBlue member (since 2006) but this experience has changed that now.

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JetBlue Airways

JetBlue Airways

Overall Value for Money

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Seat and Cabin Space

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Customer Service

1

In Flight Entertainment

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Baggage Handling

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Check-in Process

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Meals and Beverages

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