Spirit Airlines review by Gayle 2014-09-18

Poor Customer Service, Poor Problem Solving, and Promises Unfulfilled. Spirit Airlines is the worst airline I've ever flown on. I needed to make last minute arrangements for my mother and I to fly to Los Angeles from O'Hare in June because of an unexpected death. Spirit airlines provided transportation to our destination, but it was certainly cut-rate all the way. They charged $50 extra for any bag carried in addition to our purse. They also charged for water and peanuts. The seats were tightly squeezed together as I expected, but I didn't expect them not to recline. The return flight stopped in Dallas. In Dallas we were told about weather problems in Chicago. They kept us on the Dallas tarmac 3 hours. After 3 hours our flight was cancelled and we waited in line for hours to reschedule. We were told there were no more Spirit flights available for the next 3 days, they were all sold out. The attendants at the Spirit counter promised a full refund for our return flight, which Spirit later would not honor. They did not fully refund the cost of the flight home, nor the baggage fees they charged us. Not only were we left on our own to find a seat on another airline at a much higher fare, they would not help with any basic needs for a frail women in her 80's, like water. Spirit's offer to assist us find a hotel ended up with them overbooking us in a budget hotel already sold out of rooms. No one (including other passengers) was aware the hotel was sold out until after they arrived at the hotel. No additional help was offered to find a different hotel. No reimbursement was provided for the hotel or food. This was my first and last time flying on this airline. I wouldn't recommend this airline for anyone, even those looking for discount fares. This airline gives all airlines a bad reputation.