Norwegian review by Matthew

We were not aware that our future flight for 20 October 2019 was cancelled and refunded. We thought the process had gone through for our 11 October flight to be refunded as discussed on the phone and in person at the terminal. I had no means to access my bank account to verify which flight was being refunded as I was traveling overseas and had limited access to an internet connection. Due to this error, we were stranded at London Gatwick Airport for our returning flight on the 20th of October and had to pay for a separate last minute ticket the following day through another airline which incurred a hotel room and transportation costs to the other airport (London City Airport). This caused a huge strain on us as we had to incur a very heavy cost on this error