Passenger Review

Air New Zealand review by Sydney 2017-03-01

5 / 10

28 February, 2017 by ar

Economy Class

I originally booked this trip (two adults) for Feb 2016, but had to postpone due to wife being diagnosed with breast cancer. Air NZ gave us 12 months to use our $AUD640 approx. credit. When I rebooked for Feb 2017 I incurred further charges totally nearly $AUD600, so total cost for two adults was $AUD1200, seats & bags only return. When we got to our seats it looked like someone had just eaten a pie, crumbs all over my seat. Poor cleaners at Brisbane Airport. Before takeoff the passenger immediately behind me pushed on my seat, causing me discomfort in the middle of my back. This happened every 5-10 minutes during the whole flight. I complained to the air hostess (she spoke to the passenger) and the passenger myself several times but to no avail. If I'd had a glass of water he would have worn it. A previous flight with Air NZ in the 1980s was awesome, but not this one. Haere Ra Forever Air NZ!!!!!

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Air New Zealand

Air New Zealand

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

4

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline