Norwegian review by luciane

I had a flight at night to Paris from Ft Lauderdale, and I was not going to need a checked bag but my circumstances changed and I decided at noon that I would need a bag and called to purchase. The representative informed me that it was $100 at the airport and $45 online so I proceeded to purchase the baggage online but the website failed to inform me that I could not buy the baggage anymore; it said that seating and meals were not available. I put all my information and the website automatically changed my purchase of a bag to the return flight, which I did not need. So now I have a bag on the return flight that I do not need, and no baggage on the outbound flight and will have to pay $100 at the airport. I called to try and cancel multiple times and the representative was very rude and unhelpful, I stated that I know it is not her fault but that I would love to talk to someone else that could assist me. I am very frustrated and upset with the treatment I received, I waited for a long time and the call was always dropped or no one picked it up so I wasted time when I first called and I might have been able to purchase the baggage before the deadline if it was not for these issues with the call and not being able to speak to a representative. My return flight is not for another 10 days so I do not understand why I cannot get a refund, especially when I tried to cancel less within 2 minutes of my booking. it is hard having to do everything online nowadays and I feel that I have been tricked by the website that did not inform me that the baggage was not being purchased for the outbound flight and it still directed me to the page to buy baggage when clicked on "order baggage".