Finnair review by Dylan 2017-06-09

My direct JFK to HEL flight was cancelled without explanation. I had to call to be rescheduled same day but with a layover in Heathrow and on a OneWorld partner (American). Was given the worst seats in the back of the plane each time. I arrived 7 hours later, losing a day of my trip in the process. If I wanted to buy discount tickets I would have done so. Instead I got a budget travel experience at a premium price. How hard would it have been to provide a seat with extra leg room in exchange for the inconvenience? That's all it would have taken to keep me as loyal as I had been, flying Finnair at least 2-3 times a year on long haul flights.