Virgin Australia review by jm 2016-07-25

I wish to inform that my disastrous business trip started 6.00 am on 19/07/16 with a very long queue at the check-in counter in Brisbane. Staff member advised they were short staffed as the reason for the delayed i check-in of the luggage. I proceeded to my gate and waited for a period of 3 hours, received an sms that my flight was cancelled and was bumped to an afternoon flight 2.00pm. I had a business meeting in Sydney at 12.00pm that day. Rescheduled meeting for next day at the same time, got my travel agent to book the same 8am flight but at 2.16am got an sms that I was bumped again to a flight to Canberra and then to Sydney but would not make my meeting again. After phoning Flight Centre, I was put on a direct flight to Sydney, to be on time. Today 24/07/16 my flight VA925 yet again cancelled, no sms, no email, bumped to 11.00am flight VA935 without my knowledge. I am very upset for the lack of communication, Virgin ground staff not courteous or polite with customers plus the inconvenience caused. This is really not good enough for an airline.