United Airlines review by Sue 2016-01-03

27th Dec, we were on a flight from London Heathrow to Newark USA and were delayed by a 'maintenance issue' by 18 hours. They put us into a hotel for the night & were given a photocopied sheet of instructions of our rights & how to claim compensation, but when we followed the web address, it led us to a online feedback sheet & there was nowhere to file a complaint via email. We searched the United web site & there is NO COMPLAINT DEPARTMENT & we have failed to find help & advise on how to proceed. We have found nothing but negative feedback especially about United appearing to shirk their responsibilities when things go wrong. The cabin crew ranged from lovely to rude. One female crew member was incredibly angry when she tripped over my sleeping husband's leg which had crept out into the aisle. The plane was shabby - a length of trim came off the overhead locker & a trim panel in the toilet came away completely when I pulled off a piece of toilet tissue. A large section of the plane was left without entertainment screens which could not be fixed, & I was unable to connect to the inflight entertainment through wifi even though I had downloaded their app before the flight as instructed.