United Airlines review by Marina

I am extremely disappointed in united. They have a total lack of customer service and will not try to remedy errors made by their company. During my ordeal with the company, I was constantly notified via email, text and phone call about delays and cancellations. On the way to San Antonio, my flight was delayed, even after they changed my flight, which meant I didnt get much sleep last night. I decided to forgive and forget. My flight back home was a nightmare. My flights kept getting delayed/cancelled so i asked the agents at the counter to change me to a morning flight, even though it meant I'd miss an important appointment. The agents were rude and unhelpful. I was scheduled for an early morning flight that was then cancelled without any notification. When I went to again change my flight, they rescheduled me to a flight that was known to be delayed and i ended up missing my connection. I ended up getting home almost 24 hours later and United made no effort to rectify the isssue. At the end I was emotionally spent and glad to be home. United (and American) have the worst customer service. I will not be flying with United ever again. The little money you save is NOT worth the hassle.