Passenger Review

United Airlines review by Kim 2017-06-12

7 / 10

11 June, 2017 by ar

Economy Class

We were booked a flight from San Francisco to New York and were horrified at the number of people with "maximum" sized bags and "a personal item" nearly as big to take on board. Ground staff were under huge pressure to load the Aircraft and really did not check what people were carrying on.. They began to "nail" people far too late causing even more problems. We were amongst the last to load "hey presto" no space left in any overhead lockers, consequently we had to put our bags under the seat in front, luckily they fitted. No problem with flight or on board crew but something needs to be done earlier down the track as we were on an International ticket and the least we could have gotten was space in an overhead locker !!.

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United Airlines

United Airlines

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

3

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline