United Airlines review by Sharon

I recently flew to Dallas for Easter. I bought a ticket that allowed me one bag that fit underneath the seat in front of me. I recently purchased a very small roller bag that has fit under the seat of all recent airlines I have flown. It contains my computer which is too heavy to carry in a shoulder bag. I paid extra to check my bigger bag. At check in when I was giving my ticket to be scanned to get on the plane the person scanning hassled me about my bag. It had rollers therefore I needed to pay to check it since my ticket did not allow for an overhead carry on. I had no purse. I assured the people both times the bag fit easily under the seat in front of me. No, it must go overhead. I had to tell them I could prove the bag fit easily under the seat in front of me properly of which it did. I watched a woman across the aisle from me try to stuff a backpack under her seat. It barely fit and she had to put her feet under the bag and the headrest on top of it because it wouldn't fit under the seat. The stewardess didn't make her put it in the overhead bin. If the airlines don't allow the passengers to put a bag under the seat that contains rollers they should have that designation when you buy the ticket. I won't be buying any more from United.