Southwest Airlines review by Jessica

I had booked this trip from Denver to Las Vegas five months ago. I had booked this as a surprise for my best friend as a bachelorette/Birthday party. This was a $700.00 surprise. We were on flight 799 from Denver to Vegas at 5:25AM. Landed in Vegas at about 6am Vegas time. We go to get our baggage and only one bag arrived. We submitted a report at 6:40am for the lost bag. Throughout the morning as we waited for a "15 minute " call back, no one called us, no one updated me, and no one can tell me where the bag is! We are now sitting in Vegas and the person/reason for being here HAS NONE OF HER THINGS! Not only does she not have her things,her fiancé hid a surprise card with money in it. There is roughly $600 dollars of makeup, brand new clothing and other valuables in her bag. It is now 9:30am the NEXT DAY and they still can't find my friends bag nor did they call me... I called them AGAIN to get no new information. I'm need more compensation then a measly $50 "travel voucher" that I can't even use unless I SPEND MORE MONEY ON A FLIGHT! This has been the absolute WORST experience. When we were getting on the plane to come home they offered someone a $600 travel voucher for their next flight if they changed flights because they oversold it. We are now back from our trip and they still can’t find the bag. We are not even allowed to start the process of reimbursement until after 5 days. You may call me at (509) 869 8539 or email me at [email protected]