Overall horrible customer service with this airline. First called to change my return flight and was told I couldn't do that without Thai credit card (is this an international airline?). Went to Don Maung airport desk as instructed and they also refused to help me until I called and made a fuss. All the while the flight fare change had increased 3000Baht! I'm now in a queue for the last 20 mins waiting to check in before they will change my return flight...Never again!
2
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Lion Air
Overall Value for Money
2
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline