United Airlines review by J 2015-07-31

I will start by saying that i have been flying with united airlines for a few years now purely for the miles. Never have i had a good experience because: 1. Delays. Delays. Delays. Be it 20 minutes or 8 hours every flight that i have had with united has been delayed, without fail. I have been stranded to sleep in the airport after missing my connecting flights 2. Terrible customer survice is a regular. If there is any available at all, the lines are very lond and slow, not to mention the employees are extremely rude at times and no help at all. I even had to call the 1-800 number they just said to continue waiting in the line i was in (i was waiting for 3 hours) 3. Everything is extremely overpriced. I realize that airplanes have generally expensive items in general but the fact that you have to pay for movies on a plane or even wifi is outrageous. The one time i flew with delta I was welcomed with both of these for free, and free meals 4: i know this sounds silly, but if they are going to make their customers sleep in the airport they should at least have a club house or something. Overall It is unacceptable the way that the united airlines is run.