Passenger Review

Air New Zealand review by Kate

4 / 10

28 November, 2019 by Kate Northway

Economy Class

The strangers next to me summed it up! ‘Budget airline’. This was during a flight Brisbane to Norfolk Island. The movies are $10 if you want a decent one. Apparently there was a broadcast about ordering a meal because that is also extra. I only heard a mumbling and ignored it. I was wondering when I was going to get mine while only a few around me received theirs. The frugality began when I went to choose my seats and was advised that would be $10 per seat. Prior to this flight I flew Qantas Perth to Brisbane and then Brisbane to Bundaberg and back to Brisbane. I had free food and wine and movies. I chose my seat on the longer flight. For no cost!! I paid over $1k to ANZ for return trip to Melbourne via Sydney not Brisbane. Unfortunately Air N Z has the monopoly on Norfolk Island though I predict that will change. Overall very disappointing indeed.

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Air New Zealand

Air New Zealand

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

1

Baggage Handling

4

Check-in Process

3

Meals and Beverages

1

Recommend Airline