Passenger Review
Vietnam Airlines review by Lexa 2016-11-09
4 / 10
08 November, 2016 by ar
I flew with my 1 year old baby direct from Melbourne to Vietnam and back. For both flights the flight attendants were rude, unhelpful and unfriendly. First I had to argue about taking my Yoyo Babyzen stroller onto the plane, they refused to listen to me explain that once folded it fits in the overhead carrier. I was frustrated and took my baby out of the stroller and folded the stroller in front of them before they finally let us pass. Not the best experience when I'm juggling multiple bags and a baby. Then during the flight while holding my baby, the attendant came to attach the bassinet onto the wall. Instead of moving my nappy bag on the floor which was NOT even in her way for me, she made me move it. It felt like she was just enjoying her little power-trip. Then later when I asked one of them to heat up my baby's milk for the feed as the plane descends, he replied he doesn't work here (referring to the economy class) and told me to ask the others. I see now what my husband meant when he said "don't expect much help from the flight attendants on Vietnam Airlines".
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Vietnam Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline