Passenger Review

Lufthansa review by Daniele 2017-08-09

4 / 10

15 August, 2017 by ar

Economy Class

On 16 July flight LH953 was late, hence I only managed to get out of the plane at Frankfurt at 11.45, rather than 11.25. I asked the flight attendants to call Lufthansa so that they could send somebody to take me straight to the gate to catch my Lufthansa connection LH 1338 to Budapest, but they told me to simply get there as soon as possible. Please note: LUFTHANSA HAD SENT representatives to meet people who had a connecting flight to Rome and one other destination. They were waiting for them outside the plane. I run to the relevant gate as fast as I could. I went through passport control very quickly by using the automated gates and I was allowed to do security without having to wait. No-one could have reached the gate to catch my connection any faster. I arrived at the gate to get my connection exactly at 12.10, five minutes before departure time. The gate was closed and I was denied boarding. I was given a boarding pass for the following flight, LH 1340, and arrived in Budapest at 18.00 - 4hours and 15 min later than originally planned. This caused several problems, as this was a business flight. Avoid them.

0

Comments

No comments yet, be the first to write one.

Lufthansa

Lufthansa

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline