Emirates review by Martin 2015-08-10

I am appalled beyond belief by the lack of information provided by check in staff in Madrid and the incompetence of their Dubai transfer desk staff. I have been humiliated and treated like a criminal for being in possession of an e- cigarette in my carry on luggage. Apparently the rules for personal possession allowed in Dubai has changed since the 1 st of July and I started my trip on 22 June. Emirates made no mention of this at all. Neither the mobile app or the website mentions this change. All my e- cigarette equipment worth in excess of $ 500 has been confiscated by Dubai airport staff. I spend hours during my transfer time between the MAD - DBX and my connecting flight DBX - PER at the airport talking to police, customs and ground staff to find an amicable solution to this appalling disrespect of peoples personal belongings. Customs blamed police, police blamed Emirates and nobody took any responsibility or sensible action. Although it is beyond my comprehension that e- cigarettes, containing on toxic chemicals or producing smoke harmful to others are banned at Dubai airport while real tobacco products are actively promoted for duty free purchase and smoking areas