Extremely poor mimicry of a customer service section: always redirects us to a 1-800 number (and in an instance it resulted in a 3 hour hold and no answer). The ground side staff could literally do nothing for us except for issuing minor compensations and redirecting us to 1-800 numbers. Extremely disappointed
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Air Canada
Overall Value for Money
1
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline