I was charged double because I changed my flight from Iceland to Boston by ONE day due to sickness. Customer service is a joke. The first call is to a person, after that it is through e-mail. Very frustrating system but I am sure it is done this way to discourage complaints. EDITORS COMMENT: If you are holding a non flexible fare then no changes are permitted no matter what the circumstances. This is standard across most of the industry.
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Icelandair
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
4
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline