Just horrible all around. The flights are always late. They cancel frequently due to aircraft maintenance. The customer service is terrible. Hold time is at least 45 minutes but usually over 60 minutes (they tell you it's 30). The pilots cannot land properly. They charge for snack (small bag is $4.00). They charge $25.00 each way for each checked in bag. They charge $5.99 to $7.99 to use the so-called TVs on the aircraft. It is an absolute mess. A sorry excuse for an airline. It needs to be shut down.
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United Airlines
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline