Austrian Airlines review by Tracy 2017-04-10

I want to share a bad experience with Austrian Airlines so others can see what type of Airline Company they are. I recently traveled overseas for work. Austrian Airlines lost my baggage for 6 days. All I had was the outfit that I was wearing. On day 5 my boss instructed me to purchase more clothes. I had to adhere to the company dress code. So on day 5, after wearing the same clothes for 5 straight days without washing, I purchased 2 outfits. The outfits cost about $200 (US). I sent a copy of the receipt and my lost baggage claim to the company email, faxed it to their fax machine, and mailed a copy to Austrian Airlines headquarters. They did not respond to any of my requests. Austrian Airlines did not have the integrity or fortitude as a company to acknowledge the issue. I want everyone who is considering traveling with Austrian Airlines to know the type of business they are and how much they do not care about their customers. If I would have got my luggage prior to spending cash of my pocket book, I would not of thought twice, but the airline has forced me to pay $200 (US) for their mistake. This is poor customer service and business practice. I travel frequently and by far this