Brussels Airlines review by Dominique 2016-10-31

Hi, I have tried to book since September! After the first trial, they could not issue the ticket because they did not communicate/charge the admin fees. It took them a month to realize their mistake and why the tickets could not get issued! After clearing this issue, I got the ticket and I guess what? They booked the wrong time! I told them 6 pm, they booked for 6 am! This is what happened when you outsource your callcenter in midtier countries. After calling back last week, they recognized the mistake and confirmed over the phone that they will issue tickets for 6.45pm. Of course, I did not hear back from them for a week. So today, I just called back and they told me that the flight for 6.45 pm is fully booked so I need to take at 5pm or 9pm! This is UNACCEPTABLE. It is more than a month, Brussels Airlines makes a mistake and I have to take the burden by changing my plans. I have never experienced in the past such bad quality service! I am not even counting the time and money spent calling them! I have just been talking to agent called "LEI" for more than 1 hour, she was not even able to give me answer. Lengthy process and not capable staff!