Avianca review by Alex 2017-01-06

OK, I get it, people are more likely to write a review after a negative experience than a good one. But these 1-star reviews are just not fair. I've been flying Avianca (and Taca before the acquisition) for ten years between Central and North America, and I've also flown various USA-based carriers. Avianca is just a better choice. They simply understand the market and the flyers on these routes better. The staff are super helpful especially to all, they are never judgmental with inexperienced fliers, of which they get a lot. The planes are clean. Over ten years I have had two badly delayed flights (both recent, interestingly), but more often they are actually early. Over ten years they have never failed to get our luggage on our flight, and over the same period American has left us bag-less twice. On the negative side, the entertainment options on the Airbuses are getting a bit long in the tooth. There are rumors that the airline is for sale and that Continental is interested, which may explain some of the apparently aging fleet. I hope not. Overall, I recommend Avianca for any travel to Central or South America. EDITORS COMMENT: We agree with you!