I purchased ticket with multiple destinations from Hong Kong to US. My tickets allowed 2 pieces of check-in baggage on all destinations. When I flew from Honolulu to Hong Kong in my last destination, the system demanded me to pay $100 for my second check-in baggage. The ground staff refused to honor the terms and conditions shown on my ticket and forced me to pay for the baggage in order for me to get on the plane. They told me to get a refund from customer service but after filing the request with supporting documents, they refused my refund request. What a breach of contract for a big airlines. I will not recommend this airlines for many reasons: poor services, delays and unreasonable charges.
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United Airlines
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