Qantas review by Peter 2016-11-12

I would like to relate my experience of trying to cancel a flight from Tokyo to Brisbane. It could not be done online, only by calling the customer help centre. There was always a wait of at least 1 hour & the automated call back system was non existent. Not once did anyone call me back as promised. Finally, at 1.20am, I managed to speak to someone, after 18 calls totalling 150 mins. My emails were completely ignored. The taxes were paid the next day (from Tokyo) but my FF points refund required several more wasted calls. Again, being answered in the early hours. The advance seat allocation fee was NON REFUNDABLE. Because of the arrogant attitude of management which treats customers with such contempt & is motivated by greed, I will never fly with Qantas again. I would like to mention that I have NEVER had a complaint with staff either on the ground or in the air. EDITORS COMMENT: The call center waits are very long we agree