Lion Air review by Sarah 2016-03-16

I have booked a flight with Lion Air from Denpasar (Bali) to Jakarta on the 2nd of march 2016. My actual flight was cancelled 2 days ago. The alternative flight was 50 minutes late, so that I was not able to catch my international flight to Singapore and therefore missed my connecting flight to Frankfurt. At the end I had to wait 24 hours at the Singapore airport!!! The ground staff at the domestic airport in Jakarta was completely overstrained by the situation. The customer service hotline in Singapore was not accessible - queuing for hours. Conclusion: Never ever again! Rather spend some little more money on AirAsia!